Delivery Information
 
 
Shipping
 
All of our products are sent via either Royal Mail or via our courier partners Interlink Express.  We aim to despatch all orders within 1 working day of receiving payment.  Usually items that are paid for by 11:00am are sent the same day.  All bespoke acrylic toppers are sent within 3-4 working days. Whilst every effort is made to deliver orders within our estimated time frames please be aware that delays may occur, on occasion, due to unforeseen factors.
 
360 Models Ltd. will not be held liable/responsible for delays to deliveries outside of our control, I.E. traffic or weather constraints, 3rd party delays or strike action.

The £2.50 delivery charge to mainland UK addresses will be carried by standard 2nd Class Royal Mail post and in most cases will be delivered within 2 working days of despatch. However, it is recommended that at least 15 working days are allowed to pass before the item is to be considered lost. This delivery charge excludes all of the exceptions listed below. Delivery costs to these destinations are stated for customer reference. We aim to keep our postage costs to a minimum and are unfortunately bound by Royal Mail and Interlink Express stipulations.

To receive free shipping, the total order must be over the £30.00 threshold after any discounts have been applied. These orders are generally sent out via a tracked service for delivery within 2 working days.
 
Guaranteed next working day delivery (Monday to Friday) is available if the item is ordered by 12 noon. Depending how busy we are we may be able to dispatch after this time. Please do not choose next working day delivery after 12 noon as we may not be able to offer this service. It is best to call us on 02920 813817 to check availability.

Our couriers' agents will leave a note if no signatory is present to receive the delivery. It is your responsibility to call the delivery company to arrange a re-delivery, or collect the parcel. You will be liable for the cost of us re-sending the goods if the parcel is returned to us marked as 'Not called for'. Failure to comply with these charges will result in the order being cancelled and refunded. If a returned parcel is due to incorrect or insufficient address details provided you will be required to cover the cost of resending the parcel. Parcels will only be resent once the charges have been met.


Upon Receipt Of Your Goods

Upon receiving your order we ask that you check its contents and report any discrepancies found (if any) within 48 hours. You can contact us on 02920 813817. If any signs of damage to the box are evident upon delivery please check the contents before signing. If the goods look affected do not sign for the order, it will be returned to ourselves and we will issue a new order.
 
 
Offshore and International courier shipments

There is an additional charge for deliveries, via courier, for orders in excess of 2kg and above to the following postcodes in the Scottish Highlands/Islands, Northern Ireland, Jersey, the Channel Islands and all other Off Shore Islands.
 
 
Offshore Island 1 (Northern Ireland)
For 2kg orders and over the delivery charge to these regions is £22.33 up to 10kg then £1.09 for every kilo afterwards (i.e. up to 11kg would be £23.42)  Two day delivery via courier.

 
Offshore Island 2 (Southern Ireland)
For 2kg orders and over the delivery charge to these regions is £24.90 up to 31kg.  Anything over 31kg would require twice this amount (i.e. 66KG would cost £49.80) Two day delivery via courier.
 
Offshore Island 3 (Jersey + Guernsey)
For 2kg orders and over the delivery charge to these regions is £24.31 up to 10kg then £1.13 for every kilo afterwards (i.e. up to 11kg would be £26.57)  Two day delivery via courier.
 
Offshore Island 4 (Channels Islands / Isle of Mann + Wight)
For 2kg orders and over the delivery charge to these regions is £24.31 up to 10kg then £1.13 for every kilo afterwards (i.e. up to 11kg would be £26.57)  Two day delivery via courier.
 
Scottish Highlands
For 2kg orders and over the delivery charge to these regions is £24.31 up to 10kg then £1.13 for every kilo afterwards (i.e. up to 11kg would be £26.57)  Two day delivery via courier.
 
Scottish Islands
For 2kg orders and over the delivery charge to these regions is £24.31 up to 10kg then £1.13 for every kilo afterwards (i.e. up to 11kg would be £26.57)  Two day delivery via courier.